To place your order, follow these steps:

1. Browse through our catalogue of products until you find something you like, choose the relevant size (if you are not sure of the size, refer to our size chart) and click on the ‘Add to Cart’ button (you are eligible to add multiple products to your cart)
2. In ‘My cart’, you can either choose to continue shopping or confirm the order
3. To proceed, you can either log into your existing ShopTKR account or simply continue as a ‘Guest’ or ‘New User’ and create one at checkout.
4. Once this is all set, proceed to checkout, confirm your shipping address, select the payment method, and confirm your order
5. A minimum order value of $150 TTD is required to checkout.

An email will be sent with your order information confirming your order and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card and address details have been approved and verified. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.

1. You can always log in to your account using the ‘Login’ button on the top right and check the status of your order under ‘My Orders’. If you checked out via a Guest checkout, please check your email for progress on your order.
2. After your order is placed, we will send you confirmation of your order details over email. Once we dispatch your shipment, you will again be notified via email. In case of any unusual event which delays your order shipment, you would receive a special update from our end
3. If you still have apprehensions, write to us at [email protected], and your issue will be addressed

Once the order is placed, unfortunately you wouldn’t be able to cancel it.

Currently we are not servicing international orders through the website.

All Credit Card transactions are processed over a secure encrypted connection via WIPAY (First Atlantic Commerce).

There are absolutely no hidden charges. You pay only the amount that you see in your order summary.

In case of a payment failure, please retry keeping in mind the following:

1. Information passed on to payment gateway is accurate i.e. account details, billing address and that your internet connection is not disrupted in the process
2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on [email protected]

Sorry no, we do not have a Cash on Delivery (COD) option

1. Customers can return their order within 5 days after an order has been delivered.
2. Exchange requests too have to be raised and returned within 5 days of delivery only.
3. All returns/exchange must be in unused condition with all original tags and packaging intact.
4. Returns/ exchange - the product amount will be credited back to you with a deduction of 5% (restocking fee), once we have received the products and quality check is done
5. Please return product(s) to: ShopTKR c/o Fan Zone - Price Plaza, Chaguanas, Trinidad
6. Any exchange/ return must be accompanied with the receipt which was received with your order.

1. We process direct cash refunds/ exchange at a 5% restocking fee of invoice value.
2. Full refunds or exchange is only 5 days after delivery.
   
3. Any exchange/ return must be accompanied with the receipt which was received with your order.

Returns should be done in 5 days of purchase to: Fan Zone - Price Plaza, Chaguanas, Trinidad

Please contact Fan Zone the official distributor for Trinbago Knight Riders merchandise. Fan Zone Online

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

Just click on 'Forgot Password' option and we will send password reset link on your email address registered with us.

Unfortunately, no. Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues and would like to replace/ return the product(s) due to manufacture defect.

Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order.